Refund policy
Return and Refund Policy
Returns & Replacements
We do not offer returns or refunds under normal circumstances. However, a replacement may be provided only if the product is delivered in a damaged or defective condition.
To be eligible for a replacement:
- You must record a clear 360° unboxing video at the time of opening the package.
- The product must be unused and in its original packaging.
- The issue must be reported within 3 days of delivery.
Without an unboxing video as proof, replacement requests will not be accepted.
Reporting Damaged / Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 3 days of receiving the order.
- Share the unboxing video and issue details via:
Email: brandhubkl@gmail.com
WhatsApp: +91 90742 19720
Our team will review the request and, upon approval after verification, assist you with a replacement.
Cancellations
- Orders can be cancelled within 3 days of placing the order, only if the order has not been shipped.
- Once the order is processed or shipped, cancellation requests will not be accepted.
- In such cases, you may choose to reject the order at the time of delivery.
Non-Returnable Items
Certain categories of products may not be eligible for return, replacement, or refund. These will be clearly mentioned at the time of purchase.
Refunds (If Applicable)
- Refunds are only processed in cases where a replacement is not possible and the request is approved.
- Once approved, the refund will be processed within 5 business days.
Important Notes
- Products must be returned in unused condition with original packaging.
- Requests made after 3 days of delivery will not be considered.
- Products purchased during sale or special offers may not be eligible for return or exchange.